Based on public reviews and response behavior.
56 reviews over 719 days (about 2.4 per month). Busiest month: 30% of reviews. Languages: en 93%, fr 4%, it 4%.
Kids & Family average: score 68.3, rating 4.43 stars, reply rate 44.2%, over 203 ranked companies · benchmark 18 Oct 2026
Score
60.5
Industry average 68.3
7.8 below average
Rating
3.39
Industry average 4.43
1.04 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 38% negative
Covering December 2025 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 56 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 203 ranked companies in Kids & Family (benchmark 18 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.151 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 11% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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