Based on public reviews and response behavior.
483 days of reviews, with a sparse monthly review flow. Busiest month: 11% of reviews. Languages: en 72%, de 13%, fr 13%.
Kids & Family average: score 67.3, rating 4.39 stars, reply rate 43.8%, over 186 ranked companies · benchmark 4 Nov 2026
Score
64.5
Industry average 67.3
2.8 below average
Rating
2.49
Industry average 4.39
1.90 below average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 59% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 186 ranked companies in Kids & Family (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.298 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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