Customereye

iSmash

Tech & Electronics • United Kingdomwww.ismash.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

600 reviews over 425 days (about 43 per month). Busiest month: 9% of reviews.

Overall Score

64/100
+19.3 vs. last month4.22 ★ average rating · 600 reviews
64/100 from 600 reviews over 15 months, high confidence.

Tech & Electronics average: score 60.0, rating 4.24 stars, reply rate 29.4%, over 796 ranked companies · benchmark 7 Oct 2026

Score

63.7

Industry average 60.0

3.7 above average

Rating

4.22

Industry average 4.24

0.02 below average

Reply rate

—

Industry average 29.4%

not measured

Competitive Performance Rank

Among ranked Tech & Electronics companies

#334of 796 ranked in Tech & Electronics
Top 42% · Upper Halfup 42 from last month
#1 (best)#796 (worst)
#332Peer
#333Peer
#334This company
#335Peer
#336Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering November 2024 — 49 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 8% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Product Quality
Hidden
Pricing
Hidden
Delivery Shipping
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Tech & Electronics