Based on public reviews and response behavior.
600 reviews over 169 days (about 108 per month). Busiest month: 24% of reviews.
Tech & Electronics average: score 59.5, rating 4.12 stars, reply rate 28.0%, over 1,067 ranked companies · benchmark 19 Oct 2026
Score
51.2
Industry average 59.5
8.3 below average
Rating
4.44
Industry average 4.12
0.32 above average
Reply rate
—
Industry average 28.0%
not measured
Among ranked Tech & Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering December 2024 — 84 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 32% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,067 ranked companies in Tech & Electronics (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.353 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 13% of reviews against an industry average of 28%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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