Customereye

IPD

Auto Parts & Accessories • United Stateswww.ipdusa.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
+2.1 vs. last month4.70 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#81of 148
Top 55% · Mid Pack
#1 (best)#148 (worst)
#79Peer
#80Peer
#81This company
#82Peer
#83Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering April 2020 — 192 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.4%
Product Quality
17.1%
Customer Support
15.5%
Response Speed
12.7%
Loyalty
12.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 22.4% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.6%
4★
6.1%
3★
4.0%
2★
1.3%
1★
3.0%

Based on 603 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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