Customereye

I Just Love It

Gifts & Party Supplies • United Kingdomwww.ijustloveit.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−1.9 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#98of 149
Top 66% · Mid Pack
#1 (best)#149 (worst)
#96Peer
#97Peer
#98This company
#99Peer
#100Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering May 2020 — 171 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 19% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.2%
Product Quality
20.2%
Customer Support
14.4%
Response Speed
13.0%
Loyalty
9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
78.3%
4★
5.7%
3★
2.8%
2★
2.7%
1★
10.5%

Based on 600 analyzed reviews. Sentiment is slipping: 83.2% of reviews in the last three months were positive, compared with 88.3% in the three months before that.

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