iHerb

Supplements & Nutrition • United Stateswww.iherb.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−2.6 vs. last month4.29 ★ average rating · 2,348 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#208of 301

Top 69% · Mid Pack

#1 (best)#301 (worst)

#206Peer

#207Peer

#208This company

#209Peer

#210Peer

Overall Customer Sentiment

Mid Pack

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 114 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,348 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.7%

Product Quality

15.7%

Pricing

12.0%

Response Speed

11.8%

Loyalty

11.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 9.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 36.5% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.8%

4★

4.8%

3★

2.5%

2★

2.3%

1★

13.6%

Based on 2,348 analyzed reviews. Sentiment is improving: 82.2% of reviews in the last three months were positive, compared with 76.4% in the three months before that.

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