Customereye

It Works!®

Supplements & Nutrition • United Statesitworks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+2.0 vs. last month2.69 ★ average rating · 645 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#177of 301
Top 59% · Mid Pack
#1 (best)#301 (worst)
#175Peer
#176Peer
#177This company
#178Peer
#179Peer

Overall Customer Sentiment

Mid Pack

21% of reviews positive, 77% negative

21%
positive
  • Positive21%
  • Neutral2%
  • Negative77%

Sentiment Balance

Covering January 2026 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 640 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.7%
Pricing
22.5%
Loyalty
13.2%
Communication
9.2%
Delivery Shipping
8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100
77/100
signal score
  • Built from a negative-review share of 76.9% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating
5
38.0%
4
1.6%
3
3.3%
2
6.4%
1
50.9%

Based on 645 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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