Based on public reviews and response behavior.
200 reviews over 168 days (about 36 per month). Busiest month: 19% of reviews. Languages: en 100%, pt 1%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
64.4
Industry average 62.9
1.5 above average
Rating
4.26
Industry average 4.27
in line with average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 34% negative
Covering September 2026 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.102 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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