Software & Web Services • United Stateswww.gov.uk
Review data last updated .
Based on public reviews and response behavior.
1,884 days of reviews, with a sparse monthly review flow. Busiest month: 75% of reviews — one month dominates this sample. Languages: en 100%.
Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 4 Nov 2026
Score
14.1
Industry average 60.0
45.9 below average
Rating
1.00
Industry average 4.01
3.01 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
14% of reviews positive, 85% negative
Covering October 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 85% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,439 ranked companies in Software & Web Services (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.733 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 14.1 sits in the bottom quarter of about 2,400 ranked Software & Web Services companies (25th percentile: 51, median: 60). The weakest topic and the reply rate are the two levers that move this score fastest.
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