Customereye

Coupa

Software & Web Services • United Statescoupa.com

Review data last updated .

Based on public reviews and response behavior.

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862 days of reviews, with a sparse monthly review flow. Busiest month: 11% of reviews. Languages: en 98%, fr 1%, nl 1%.

Overall Score

13/100
1.00 ★ average rating
13/100 from public reviews over 17 months, moderate confidence.

Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 4 Nov 2026

Score

13.3

Industry average 60.0

46.7 below average

Rating

1.00

Industry average 4.01

3.01 below average

Reply rate

—

Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2431of 2439 ranked in Software & Web Services
Top 100% · Bottom Tier
#1 (best)#2439 (worst)
#2429Peer
#2430Peer
#2431This company
#2432Peer
#2433Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

12% of reviews positive, 85% negative

12%
positive
  • Positive12%
  • Neutral3%
  • Negative85%

Sentiment Balance

Covering August 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
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Onboarding
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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