Customereye

Heavys Headphones

Tech & Electronics • United Stateswww.heavys.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.18 ★ average rating · 688 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#77of 127
Top 61% · Mid Pack
#1 (best)#127 (worst)
#75Peer
#76Peer
#77This company
#78Peer
#79Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 674 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication
25.3%
Product Quality
22.6%
Delivery Shipping
10.6%
Pricing
9.5%
Loyalty
8.2%

Most feedback concerns Communication.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 21.4% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
65.7%
4
12.4%
3
6.7%
2
4.5%
1
10.8%

Based on 688 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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