Customereye

Davek Umbrellas

Tech & Electronics • New Yorkdavekny.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
+14.1 vs. last month4.50 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#76of 127
Top 60% · Mid Pack
#1 (best)#127 (worst)
#74Peer
#75Peer
#76This company
#77Peer
#78Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.7%
Delivery Shipping
17.1%
Loyalty
11.4%
Response Speed
11.2%
Customer Support
11.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 20.1% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
81.6%
4★
5.0%
3★
2.7%
2★
3.2%
1★
7.6%

Based on 602 analyzed reviews. Sentiment is slipping: 78.6% of reviews in the last three months were positive, compared with 87.2% in the three months before that.

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