Customereye

Healthy Pets Insurance

Finance & Insurance • United Kingdomwww.healthy-pets.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 836 days (about 22 per month). Busiest month: 6% of reviews.

Overall Score

46/100
+58.3 vs. last month4.13 ★ average rating · 600 reviews
46/100 from 600 reviews over 28 months, high confidence.

Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026

Score

46.0

Industry average 63.1

17.1 below average

Rating

4.13

Industry average 4.25

0.12 below average

Reply rate

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Industry average 48.2%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#2134of 2412 ranked in Finance & Insurance
Top 88% · Bottom Tierup 175 from last month
#1 (best)#2412 (worst)
#2132Peer
#2133Peer
#2134This company
#2135Peer
#2136Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering October 2024 — 36 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 22% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Pricing
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Loyalty
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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