Healthy Pets Insurance

Finance & Insurance • United Kingdomwww.healthy-pets.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+58.3 vs. last month4.13 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#314of 373

Top 84% · Bottom Tier

#1 (best)#373 (worst)

#312Peer

#313Peer

#314This company

#315Peer

#316Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral3%
Negative28%

Sentiment Balance

Covering October 2024 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 22% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.8%

Customer Support

17.0%

Pricing

14.5%

Loyalty

11.6%

Response Speed

9.8%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 14.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

68.3%

4★

10.5%

3★

2.3%

2★

3.3%

1★

15.5%

Based on 600 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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