Jewelers Mutual Group

Finance & Insurance • United Statesjewelersmutual.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

83/100

−13.1 vs. last month4.64 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#12of 373

Top 3% · Top Tier

#1 (best)#373 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral3%
Negative23%

Sentiment Balance

Covering July 2026 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

26.3%

Customer Support

18.4%

Loyalty

10.6%

Response Speed

10.5%

Product Quality

10.1%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.8%

4★

3.3%

3★

2.8%

2★

1.8%

1★

5.3%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 94.9% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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