Customereye

Jewelers Mutual Group

Finance & Insurance • United Statesjewelersmutual.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 478 days (about 64 per month). Busiest month: 10% of reviews. Languages: en 89%, unknown 10%, fr 1%.

Overall Score

87/100
−23.8 vs. last month4.64 ★ average rating · 1,000 reviews
87/100 from 1,000 reviews over 17 months, high confidence.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026

Score

86.5

Industry average 62.9

23.6 above average

Rating

4.64

Industry average 4.27

0.37 above average

Reply rate

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Industry average 49.3%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#117of 2001 ranked in Finance & Insurance
Top 6% · Top Tier
#1 (best)#2001 (worst)
#115Peer
#116Peer
#117This company
#118Peer
#119Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering July 2026 — 18 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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