Customereye

Harbor Freight Tools

Construction & Industrialwww.harborfreight.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 350 days (about 52 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%, es 0%.

Overall Score

57/100
−2.5 vs. last month4.08 ★ average rating · 600 reviews
57/100 from 600 reviews over 12 months, moderate confidence. one month holds 52% of the reviews.

Construction & Industrial average: score 67.8, rating 4.50 stars, reply rate 46.6%, over 1,727 ranked companies · benchmark 3 Nov 2026

Score

56.7

Industry average 67.8

11.1 below average

Rating

4.08

Industry average 4.50

0.42 below average

Reply rate

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Industry average 46.6%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1335of 1727 ranked in Construction & Industrial
Top 77% · Bottom Tierdown 60 from last month
#1 (best)#1727 (worst)
#1333Peer
#1334Peer
#1335This company
#1336Peer
#1337Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative38%

Sentiment Balance

Covering August 2026 — 214 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 35% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Pricing
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Loyalty
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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