Customereye

goinks.co.uk (Go Inks)

Printing & Signage • United Kingdomwww.goinks.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
−12.7 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#106of 232
Top 46% · Upper Half
#1 (best)#232 (worst)
#104Peer
#105Peer
#106This company
#107Peer
#108Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 31% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.5%
Product Quality
16.0%
Response Speed
15.9%
Pricing
14.1%
Customer Support
11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.5%
4
4.3%
3
1.5%
2
0.8%
1
2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.8% of reviews in the last three months were positive, compared with 97.3% in the three months before that.

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