Customereye

Chatbooks

Printing & Signage • United Stateschatbooks.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−9.2 vs. last month4.09 ★ average rating · 1,690 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#191of 232
Top 82% · Bottom Tier
#1 (best)#232 (worst)
#189Peer
#190Peer
#191This company
#192Peer
#193Peer

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering August 2026 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,660 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.8%
Product Quality
16.0%
Onboarding
15.1%
Delivery Shipping
11.3%
Loyalty
10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 22.4% across this company's analyzed reviews.
  • •14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5★
65.0%
4★
10.0%
3★
6.8%
2★
5.0%
1★
13.1%

Based on 1,690 analyzed reviews. Sentiment is holding steady: 68.2% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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