Gogodoc

Healthcare & Medical • United Kingdomwww.gogodoc.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

4.79 ★ average rating · 569 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#35of 615

Top 6% · Top Tier

#1 (best)#615 (worst)

#33Peer

#34Peer

#35This company

#36Peer

#37Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 563 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.6%

Loyalty

17.6%

Response Speed

14.9%

Product Quality

13.1%

Communication

7.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 14.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.3%

4★

0.9%

3★

0.9%

2★

1.2%

1★

3.7%

Based on 569 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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