Goddiva

Hobbies & Arts • United Kingdomwww.goddiva.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−69.3 vs. last month3.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#138of 467

Top 30% · Upper Half

#1 (best)#467 (worst)

#136Peer

#137Peer

#138This company

#139Peer

#140Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral1%
Negative25%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.6%

Loyalty

17.4%

Product Quality

15.2%

Customer Support

12.4%

Response Speed

11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 9.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.5%

4★

6.5%

3★

2.7%

2★

2.5%

1★

23.8%

Based on 600 analyzed reviews. Sentiment is slipping: 59.1% of reviews in the last three months were positive, compared with 73.4% in the three months before that.

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