Customereye

Global Penfriends

Entertainment & Eventswww.globalpenfriends.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,037 days (about 1.5 per month). Busiest month: 8% of reviews. Languages: en 95%, de 3%, es 1%.

Overall Score

68/100
1.93 ★ average rating · 100 reviews
68/100 from 100 reviews over 14 months, moderate confidence.

Entertainment & Events average: score 59.8, rating 4.07 stars, reply rate 35.0%, over 995 ranked companies · benchmark 7 Oct 2026

Score

68.4

Industry average 59.8

8.7 above average

Rating

1.93

Industry average 4.07

2.14 below average

Reply rate

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Industry average 35.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#332of 995 ranked in Entertainment & Events
Top 33% · Upper Half
#1 (best)#995 (worst)
#330Peer
#331Peer
#332This company
#333Peer
#334Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

46% of reviews positive, 51% negative

46%
positive
  • Positive46%
  • Neutral3%
  • Negative51%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
Hidden
Customer Support
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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