Based on public reviews and response behavior.
200 reviews over 47 days (about 130 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: en 100%.
Home & Living average: score 66.3, rating 4.45 stars, reply rate 47.4%, over 3,821 ranked companies · benchmark 8 Oct 2026
Score
79.2
Industry average 66.3
12.9 above average
Rating
4.87
Industry average 4.45
0.42 above average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
95% of reviews positive, 3% negative
Covering September 2026 — 76 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 4% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,821 ranked companies in Home & Living (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.290 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 79.2 places the company in the top quarter of about 3,800 ranked Home & Living companies (75th percentile: 76). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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