FragranceX

Cosmetics & Fragrance • United Stateswww.fragrancex.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−6.7 vs. last month3.86 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#79of 191

Top 41% · Upper Half

#1 (best)#191 (worst)

#77Peer

#78Peer

#79This company

#80Peer

#81Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral1%
Negative40%

Sentiment Balance

Covering July 2026 — 106 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,044 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.5%

Pricing

15.8%

Product Quality

14.6%

Loyalty

12.5%

Response Speed

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 39.6% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

65.0%

4★

5.1%

3★

3.5%

2★

3.6%

1★

22.8%

Based on 1,050 analyzed reviews. Sentiment is holding steady: 82.8% of reviews in the last three months were positive, compared with 79.1% in the three months before that.

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