Based on public reviews and response behavior.
1,058 reviews over 888 days (about 36 per month). Busiest month: 11% of reviews. Languages: en 89%, unknown 6%, es 3%.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
74.8
Industry average 60.6
14.2 above average
Rating
3.84
Industry average 4.30
0.46 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering July 2026 — 108 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,058 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.264 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.163). Review the worst months in the trend data to identify specific operational or product issues.
