Customereye

Flinn & Steel

General Retail & Marketplaceswww.flinnandsteel.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 601 days (about 5.1 per month). Busiest month: 24% of reviews. Languages: en 100%.

Overall Score

72/100
−66.7 vs. last month4.80 ★ average rating · 100 reviews
72/100 from 100 reviews over 10 months, moderate confidence.

General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026

Score

72.2

Industry average 61.6

10.6 above average

Rating

4.80

Industry average 4.18

0.62 above average

Reply rate

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Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#627of 2404 ranked in General Retail & Marketplaces
Top 26% · Upper Half
#1 (best)#2404 (worst)
#625Peer
#626Peer
#627This company
#628Peer
#629Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

91% of reviews positive, 7% negative

91%
positive
  • Positive91%
  • Neutral2%
  • Negative7%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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