FlexJobs

Jobs & Recruitment • United Stateswww.flexjobs.com

Review data last updated August 12, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

75/100

−4.8 vs. last month3.92 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#5of 78

Top 6% · Top Tier

#1 (best)#78 (worst)

#3Peer

#4Peer

#5This company

#6Peer

#7Peer

Overall Customer Sentiment

Category Leader

54% of reviews positive, 43% negative

54%

positive

Positive54%
Neutral4%
Negative43%

Sentiment Balance

Covering July 2026 — 110 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 46% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.8%

Product Quality

20.2%

Onboarding

13.7%

Loyalty

8.9%

Pricing

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 8.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 42.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

53.9%

4★

15.6%

3★

12.4%

2★

4.9%

1★

13.2%

Based on 1,000 analyzed reviews. Sentiment is improving: 84.6% of reviews in the last three months were positive, compared with 78.9% in the three months before that.

Unlock full insights