Customereye

Fitzpatrick Referrals

Veterinary & Pet Serviceswww.fitzpatrickreferrals.co.uk

Review data last updated .

Based on public reviews and response behavior.

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52 reviews over 2,749 days (about 0.6 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

48/100
Short observation window (2749 days)
3.13 ★ average rating · 52 reviews
48/100 from 52 reviews over 2 months, limited confidence. trend not shown: window under six months.

Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026

Score

48.2

Industry average 66.3

18.1 below average

Rating

3.13

Industry average 4.42

1.29 below average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#239of 268 ranked in Veterinary & Pet Services
Top 89% · Bottom Tier
#1 (best)#268 (worst)
#237Peer
#238Peer
#239This company
#240Peer
#241Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

67% of reviews positive, 33% negative

67%
positive
  • Positive67%
  • Neutral0%
  • Negative33%

Sentiment Balance

Covering July 2022 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Communication
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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