Based on public reviews and response behavior.
100 reviews over 806 days (about 3.8 per month). Busiest month: 27% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 13 Oct 2026
Score
55.6
Industry average 66.3
10.7 below average
Rating
4.65
Industry average 4.28
0.37 above average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
84% of reviews positive, 14% negative
Covering January 2019 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.594). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 4% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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