Based on public reviews and response behavior.
680 days of reviews, with a sparse monthly review flow. Busiest month: 22% of reviews. Languages: en 99%, es 1%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
55.5
Industry average 69.9
14.4 below average
Rating
2.05
Industry average 4.45
2.40 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 65% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.396 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 55.5 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 61, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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