Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
84% of reviews positive, 15% negative
Covering April 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Showing 995 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,017 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 88.9% in the three months before that.
