Drum-stop

Hobbies & Arts • Sheffieldwww.drum-stop.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−14.4 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#66of 467

Top 14% · Top Tier

#1 (best)#467 (worst)

#64Peer

#65Peer

#66This company

#67Peer

#68Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering June 2014 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2014.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.1%

Customer Support

14.9%

Product Quality

12.6%

Loyalty

12.1%

Response Speed

11.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 16.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

89.7%

4★

8.0%

3★

1.5%

2★

0.5%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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