Customereye

Direct Ferries

Automotive & Mobility • United Kingdomwww.directferries.nl

Review data last updated .

Based on public reviews and response behavior.

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49 days of reviews, with a steady monthly review flow. Busiest month: 72% of reviews — one month dominates this sample. Languages: nl 90%, en 10%.

Overall Score

50/100
Short observation window (49 days)
+10.4 vs. last month3.98 ★ average rating
50/100 from public reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 72% of the reviews.

Automotive & Mobility average: score 62.3, rating 4.13 stars, reply rate 38.6%, over 2,618 ranked companies · benchmark 3 Nov 2026

Score

50.0

Industry average 62.3

12.3 below average

Rating

3.98

Industry average 4.13

0.15 below average

Reply rate

—

Industry average 38.6%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2078of 2618 ranked in Automotive & Mobility
Top 79% · Bottom Tierup 291 from last month
#1 (best)#2618 (worst)
#2076Peer
#2077Peer
#2078This company
#2079Peer
#2080Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Reviews are mostly in Dutch

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Response Speed
Hidden
Pricing
Hidden
Customer Support
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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