Customereye

Dawsons

Hobbies & Arts • United Kingdomwww.dawsons.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
3.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#445of 467
Top 95% · Bottom Tier
#1 (best)#467 (worst)
#443Peer
#444Peer
#445This company
#446Peer
#447Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Customer Support
14.6%
Product Quality
13.3%
Response Speed
13.0%
Loyalty
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
52.5%
4
6.7%
3
5.3%
2
5.5%
1
30.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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