Customereye

CV-Library

Jobs & Recruitment • United Kingdomwww.cv-library.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

63/100
−7.4 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#19of 78
Top 24% · Top Tier
#1 (best)#78 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.3%
Loyalty
18.1%
Product Quality
16.0%
Communication
8.4%
Response Speed
8.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 10.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
94.7%
4★
3.0%
3★
0.5%
2★
0.0%
1★
1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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