Based on public reviews and response behavior.
100 reviews over 1,124 days (about 2.7 per month). Busiest month: 15% of reviews. Languages: en 100%.
Chemicals & Plastic average: score 65.3, rating 4.58 stars, reply rate 25.0%, over 17 ranked companies · benchmark 23 Oct 2026
Score
48.8
Industry average 65.3
16.5 below average
Rating
4.33
Industry average 4.58
0.25 below average
Reply rate
—
Industry average 25.0%
not measured
Among ranked Chemicals & Plastic companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering April 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 17 ranked companies in Chemicals & Plastic (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.292 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.571). Review the worst months in the trend data to identify specific operational or product issues.
