CreditAssociates

Finance & Insurance • United Stateswww.creditassociates.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

84/100

+2.7 vs. last month4.80 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#9of 373

Top 2% · Top Tier

#1 (best)#373 (worst)

#7Peer

#8Peer

#9This company

#10Peer

#11Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering July 2026 — 122 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

37.9%

Product Quality

15.7%

Onboarding

14.3%

Pricing

9.6%

Loyalty

6.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 24.1% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.3%

4★

6.7%

3★

1.1%

2★

0.5%

1★

2.4%

Based on 999 analyzed reviews. Sentiment is holding steady: 96.7% of reviews in the last three months were positive, compared with 97.6% in the three months before that.

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