Customereye

Courir

Apparel & Fashion • United Stateswww.courir.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

26/100
2.60 ★ average rating · 50 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#325of 330
Top 98% · Bottom Tier
#1 (best)#330 (worst)
#323Peer
#324Peer
#325This company
#326Peer
#327Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%
positive
  • Positive32%
  • Neutral2%
  • Negative66%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 18 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.7%
Customer Support
17.3%
Pricing
12.6%
Problem Resolution
12.6%
Product Quality
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100
82/100
signal score
  • Built from a negative-review share of 67.4% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating
5
34.0%
4
6.0%
3
0.0%
2
6.0%
1
54.0%

Based on 50 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis