Based on public reviews and response behavior.
602 reviews over 2,771 days (about 6.6 per month). Busiest month: 3% of reviews. Languages: en 99%, es 1%, unknown 0%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
69.3
Industry average 63.2
6.1 above average
Rating
4.16
Industry average 4.27
0.11 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 21% negative
Covering June 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 602 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 17% of reviews against an industry average of 49%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 399 mentions with a sentiment score of 81.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
