Coach USA

Automotive & Mobility • United Stateswww.coachusa.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.37 ★ average rating · 732 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#214of 265

Top 81% · Bottom Tier

#1 (best)#265 (worst)

#212Peer

#213Peer

#214This company

#215Peer

#216Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral1%
Negative40%

Sentiment Balance

Covering January 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 684 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

19.7%

Customer Support

18.8%

Product Quality

17.1%

Response Speed

9.1%

Problem Resolution

8.4%

Most feedback concerns Loyalty.

The most common complaint theme is Response Speed, making up 9.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 40.2% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

49.0%

4★

9.6%

3★

3.6%

2★

4.9%

1★

32.9%

Based on 732 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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