Customereye

Coach USA

Automotive & Mobility • United Stateswww.coachusa.com

Review data last updated .

Based on public reviews and response behavior.

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232 reviews over 2,148 days (about 3.3 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

35/100
1.32 ★ average rating · 232 reviews
35/100 from 232 reviews over 36 months, moderate confidence.

Automotive & Mobility average: score 62.9, rating 4.28 stars, reply rate 41.7%, over 1,794 ranked companies · benchmark 8 Oct 2026

Score

35.2

Industry average 62.9

27.7 below average

Rating

1.32

Industry average 4.28

2.96 below average

Reply rate

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Industry average 41.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1682of 1794 ranked in Automotive & Mobility
Top 94% · Bottom Tier
#1 (best)#1794 (worst)
#1680Peer
#1681Peer
#1682This company
#1683Peer
#1684Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

16% of reviews positive, 82% negative

16%
positive
  • Positive16%
  • Neutral1%
  • Negative82%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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