Customereye

chesca

Apparel & Fashionwww.chescadirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 224 days (about 27 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

51/100
−1.8 vs. last month4.46 ★ average rating · 200 reviews
51/100 from 200 reviews over 8 months, moderate confidence.

Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026

Score

50.9

Industry average 63.1

12.3 below average

Rating

4.46

Industry average 4.25

0.21 above average

Reply rate

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Industry average 39.0%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1547of 1888 ranked in Apparel & Fashion
Top 82% · Bottom Tierup 3 from last month
#1 (best)#1888 (worst)
#1545Peer
#1546Peer
#1547This company
#1548Peer
#1549Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Loyalty
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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