Customereye

Cheap BB Guns

Firearms & Tactical • United Kingdomwww.cheapbbguns.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

45/100
+9.6 vs. last month3.67 ★ average rating · 515 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#56of 61
Top 92% · Bottom Tier
#1 (best)#61 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 492 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
17.9%
Product Quality
15.2%
Customer Support
15.1%
Loyalty
12.3%
Pricing
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 41.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
60.2%
4
6.2%
3
2.5%
2
2.7%
1
28.3%

Based on 515 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 18.8% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis