Umarex USA, Inc

Firearms & Tactical • United Statesumarexusa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+4.4 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#58of 61

Top 95% · Bottom Tier

#1 (best)#61 (worst)

#56Peer

#57Peer

#58This company

#59Peer

#60Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral3%
Negative36%

Sentiment Balance

Covering September 2024 — 75 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 32% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.6%

Product Quality

19.3%

Response Speed

13.6%

Customer Support

9.5%

Pricing

7.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

69.3%

4★

9.5%

3★

6.0%

2★

3.7%

1★

11.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.4% of reviews in the last three months were positive, compared with 82.8% in the three months before that.

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