Cases

Computers & Hardware • United Stateswww.cases.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−16.8 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#96of 127

Top 76% · Bottom Tier

#1 (best)#127 (worst)

#94Peer

#95Peer

#96This company

#97Peer

#98Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 27% negative

70%

positive

Positive70%
Neutral3%
Negative27%

Sentiment Balance

Covering September 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.7%

Product Quality

16.9%

Communication

14.8%

Response Speed

10.7%

Loyalty

9.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.5%

4★

8.0%

3★

3.8%

2★

2.5%

1★

8.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.6% of reviews in the last three months were positive, compared with 89.4% in the three months before that.

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