Based on public reviews and response behavior.
855 reviews over 902 days (about 29 per month). Busiest month: 19% of reviews. Languages: en 99%, unknown 1%, es 0%.
Auto Parts & Accessories average: score 60.8, rating 4.30 stars, reply rate 32.8%, over 1,308 ranked companies · benchmark 17 Oct 2026
Score
53.7
Industry average 60.8
7.1 below average
Rating
3.67
Industry average 4.30
0.63 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 45% negative
Covering August 2026 — 162 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 46% negative and 7% neutral.
Share of theme mentions
Themes extracted from 855 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,308 ranked companies in Auto Parts & Accessories (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.107 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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