Customereye

CarParts

Auto Parts & Accessories • United Stateswww.carparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−25.0 vs. last month2.83 ★ average rating · 850 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#99of 148
Top 67% · Mid Pack
#1 (best)#148 (worst)
#97Peer
#98Peer
#99This company
#100Peer
#101Peer

Overall Customer Sentiment

Mid Pack

41% of reviews positive, 58% negative

41%
positive
  • Positive41%
  • Neutral1%
  • Negative58%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 845 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.4%
Loyalty
13.9%
Customer Support
12.8%
Pricing
12.1%
Product Quality
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100
93/100
signal score
  • Built from a negative-review share of 57.6% across this company's analyzed reviews.
  • 20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5
38.8%
4
4.9%
3
3.2%
2
6.4%
1
46.7%

Based on 850 analyzed reviews. Sentiment is slipping: 40.6% of reviews in the last three months were positive, compared with 65.8% in the three months before that.

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