Customereye

HexAutoParts

Auto Parts & Accessories • United Stateshexautoparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−25.0 vs. last month4.35 ★ average rating · 562 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#109of 148
Top 74% · Mid Pack
#1 (best)#148 (worst)
#107Peer
#108Peer
#109This company
#110Peer
#111Peer

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 535 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.0%
Product Quality
16.9%
Response Speed
14.9%
Pricing
12.0%
Loyalty
11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
77.6%
4
5.7%
3
3.0%
2
2.0%
1
11.7%

Based on 562 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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