Based on public reviews and response behavior.
55 reviews over 3,491 days (about 0.5 per month). Busiest month: 7% of reviews. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
30.4
Industry average 30.0
0.4 above average
Rating
1.45
Industry average 1.73
0.28 below average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 86% negative
Covering May 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 55 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.802 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
15% of scored reviews are positive against an industry average of 27%. Read the negative themes below for the concrete complaints behind the gap.
