Based on public reviews and response behavior.
82 reviews over 4,293 days (about 0.6 per month). Busiest month: 10% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
83.6
Industry average 61.2
22.4 above average
Rating
4.52
Industry average 3.92
0.60 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 9% negative
Covering July 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 82 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 83.6 places the company in the top quarter of about 950 ranked Travel & Hospitality companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Loyalty" is the strongest recurring theme in the reviews: 60 mentions with a sentiment score of 91.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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