Customereye

kate & tom's

Travel & Hospitality • United Kingdomkateandtoms.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

158 days of reviews, with a steady monthly review flow. Busiest month: 21% of reviews. Languages: en 100%.

Overall Score

83/100
Short observation window (158 days)
4.93 ★ average rating
83/100 from public reviews over 6 months, moderate confidence. trend not shown: window under six months.

Travel & Hospitality average: score 64.8, rating 4.12 stars, reply rate 43.4%, over 663 ranked companies · benchmark 5 Nov 2026

Score

83.3

Industry average 64.8

18.5 above average

Rating

4.93

Industry average 4.12

0.81 above average

Reply rate

—

Industry average 43.4%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#73of 663 ranked in Travel & Hospitality
Top 11% · Top Tierup 19 from last month
#1 (best)#663 (worst)
#71Peer
#72Peer
#73This company
#74Peer
#75Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

100% of reviews positive, 1% negative

100%
positive
  • Positive100%
  • Neutral0%
  • Negative1%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Customer Support
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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