Customereye

BuyBrakes

Auto Parts & Accessories • United Stateswww.buybrakes.com

Review data last updated .

Based on public reviews and response behavior.

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479 reviews over 5,725 days (about 2.5 per month). Busiest month: 9% of reviews.

Overall Score

48/100
4.01 ★ average rating · 479 reviews
48/100 from 479 reviews over 48 months, high confidence.

Auto Parts & Accessories average: score 61.0, rating 4.38 stars, reply rate 34.8%, over 774 ranked companies · benchmark 9 Oct 2026

Score

48.4

Industry average 61.0

12.6 below average

Rating

4.01

Industry average 4.38

0.37 below average

Reply rate

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Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Auto Parts & Accessories companies

#634of 774 ranked in Auto Parts & Accessories
Top 82% · Bottom Tier
#1 (best)#774 (worst)
#632Peer
#633Peer
#634This company
#635Peer
#636Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Loyalty
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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