Building-supplies-online

Construction & Industrial • United Kingdomwww.building-supplies-online.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−50.0 vs. last month3.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#245of 404

Top 61% · Mid Pack

#1 (best)#404 (worst)

#243Peer

#244Peer

#245This company

#246Peer

#247Peer

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral1%
Negative48%

Sentiment Balance

Covering June 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.6%

Customer Support

12.0%

Communication

11.3%

Response Speed

11.2%

Pricing

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 53.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

47.5%

4★

5.7%

3★

3.2%

2★

1.8%

1★

41.8%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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