Customereye

Sheridan Fabrications Ltd

Construction & Industrial • United Kingdomsheridan-uk.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+7.1 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#251of 404
Top 62% · Mid Pack
#1 (best)#404 (worst)
#249Peer
#250Peer
#251This company
#252Peer
#253Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 20% negative

80%
positive
  • Positive80%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering March 2023 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.6%
Product Quality
21.4%
Delivery Shipping
13.7%
Loyalty
13.3%
Response Speed
9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 9.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 23.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
73.3%
4
5.3%
3
2.7%
2
3.2%
1
15.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 96.6% in the three months before that.

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